Process Mapping in details

 Process Mapping: - It is a Visual model, showing the flow of sequential activity to achieve an output.

In order to correctly manage a process, you must be able to describe it in a way that can be easily understood.

– The preferred method for describing a process is to identify it with a generic name, show the workflow with a Process Map, and describe its purpose with an operational description.

– The first activity of the Measure Phase is to adequately describe the process under investigation.

Information From Process Mapping

By mapping processes, we can identify many important characteristics and develop information for other analytical tools:

1. Process inputs (X’s)

2. Supplier requirements

3. Process outputs (Y’s)

4. Actual customer needs

5. All value-added and non-value-added process tasks and steps

6. Data collection points

   • Cycle times

   • Defects

   • Inventory levels

   • Cost of poor quality, etc.

7. Decision points

8. Problems that have immediate fixes

9. Process control needs

Types of Process Map: -

1. SIPOC Diagrams. 
2. BPMN Process Maps. 
3. VSM (Value Stream Mapping)
4. IPO (Input-Process-Output) Model.
5. Swim lane process map
6. Top-down process chart
7. Linear process flow chart

• Linear Process Map:-

Linear Process Map

• Swim lane Process map

Swim Lane Map

• SIPOC ( "Supplier - Input - Process - Output - Customer")

SIPOC Map

Tools and Techniques Steps Involved in Business Process Mapping

1-      Identify the process to be mapped.

2-      Plan and schedule Resources.

1-      Identify the start and end points of your process.

2-      Break the process into distinct tasks and decision points.

3-      Determine the mapping technique.

4-      Engage the team to create the map

5-      Review & feedback

6-      Finalize the map

Basic Components of Business Process Mapping……

• Process. The overall workflow from a starting point to its successful completion.

• Tasks or Activities. Something performed by a person or a system.

• Flows. This is indicated on the process map by connecting lines and arrows.

• Events. These are triggers that cause a process to begin, or end, or may redirect a process to a different path.

• Gateways. Decisions that can change the path of the process depending on conditions or events. 

*Level of Process mapping….

1. ·       Product Level
   
2. ·    Process Level & Sub Process Level
   
3. ·    Activity Level
   
4. ·    Task Level
5. ·    Field Level.

Process Map Symbols